SINGAPORE: Evening rush-hour commuters at Jurong East MRT station reported large crowds and delays after platforms at the station were closed unexpectedly on Thursday (Dec 7).
Several commuters told Channel NewsAsia that platforms D and E were closed, and that they were being redirected to other platforms where trains were continuing to run.
In response to Channel NewsAsia's queries, SMRT said this was due to a "track circuit fault" near Jurong East MRT station.
"Only one platform was available for commuters on the North-South Line. While there were no delays to train arrival timings, commuters experienced congestion on the platform," said Mr Patrick Nathan, vice president of corporate communications.
Channel NewsAsia reader Zarina Zainol, who was travelling to Choa Chu Kang on the North-South Line, said the platform was cordoned off and commuters were directed to Platform A instead.
Ms Zarina, 28, added that all the escalators were moving in a single direction.
"All the escalators were going downwards," she said, adding that she was pregnant and had to climb the stairs as other commuters were "pushing (her) off the lift".
A video posted on Twitter showed commuters taking the stairs to platforms A and B.
Ms Zarina told Channel NewsAsia that no announcements were made, but there were a few staff members directing the crowd.
She added that the huge crowd made it difficult for commuters to see staff members.
SMRT's Mr Nathan said station announcements were made to keep commuters informed of the situation, and that staff were deployed to guide them.
"We apologise to commuters for this delay in their overall travel time.”